Assists end users in resolving hardware, software and networking issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision of the IT Manager. Restaurant Experience Desired, Interest in Technology and a Willingness to Learn are Key.
The Following Skills and Experience Would Put Candidate In Very Good Standing:
- Knowledge of Point of Sale Systems – General Knowledge & Experience Operating (FOH)
- Familiarity with Restaurant Culture & Demands of Mission Critical Systems
- General Computer Knowledge - CompTIA A+ or Equivalent Work Experience (Windows)
- ITIL Processing / Ticketing System Experience
EOE "We Participate in E-Verify"